Privacy Policy
This Privacy Policy specifies the rules of collecting, processing and use of personal data obtained by the cristalchem.com website (hereinafter referred to as the “Website”).
The owner of the Website and the administrator of personal data is Jaga Lux Ltd. seated in Birmingham B680PJ, 780a Hagley Road West, United Kingdom. Company No. 09692433
The Company makes every effort to respect the privacy of the Website users.
HOW DO WE COLLECT DATA?
The Company collects information on natural persons who, on their own behalf, conduct business or professional activity, and on natural persons who represent legal entities or organizational units conducting business activity.
The Users’ personal data are collected in the case of:
a) concluding a contract for provision of paid online services;
b) registration of an account on the Website;
c) subscribing to the Newsletter;
d) using the contact form.
When registering an account on the Website, the User may provide the following details:
a) e-mail address.
When placing an order or concluding a contract for paid online services, the User may additionally provide:
a) first name and surname;
b) delivery and contact details including address and country;
c) telephone number.
In the case of business customers, the scope of data may additionally include:
a) company name;
b) Tax Identification Number (VAT / NIP) or Company Number.
The above data may be modified by the User after logging into the User Account.
When using the contact form, the User is only required to provide an e-mail address.
When using the Website, additional technical information may also be collected, including:
• IP address
• browser type
• operating system type
• access time
• navigation activity on the Website
HOW DO WE USE THE COLLECTED DATA?
After registration on the Website, Users’ data may be used to create and manage individual User Accounts.
In the case of using services provided via the Website, Users’ data may be used for:
• order processing
• customer service
• delivery fulfillment
• technical support
• communication regarding orders or services
Navigational and technical data may be used to improve the functionality of the Website, analyze statistics and adjust the Website to Users’ preferences.
COOKIES AND IP ADDRESS
The Website uses small files called cookies. Cookies are stored on the User’s device if the web browser settings allow it.
Cookies help improve Website functionality, personalize services and compile general traffic statistics.
The Company may also collect IP addresses for technical, analytical and security purposes, including:
• diagnosing server issues
• improving Website performance
• preventing abuse or unauthorized activity
• statistical analysis
The Website may contain links to external websites. The Company is not responsible for the privacy policies or practices of third-party websites.
ACCESS TO DATA AND DATA PROTECTION
Personal data collected via the Website are processed in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.
Access to Users’ personal data is limited to authorized personnel only.
Users who have an account on the Website may access, modify or update their personal data at any time after logging into their account.
Users may also request removal of their personal data, unless retaining such data is necessary for legal, accounting, security or dispute resolution purposes.
PASSWORD SECURITY
The Website uses encrypted password storage mechanisms. Passwords are not visible or retrievable by the Company.
If a User loses access to their password, a new password may be generated using the “Forgot password” function available on the Website.
The Company never sends messages requesting passwords, login credentials or sensitive account information.
MODIFICATIONS OF THE PRIVACY POLICY
The Company reserves the right to modify this Privacy Policy at any time.
Any modifications become effective upon publication on the Website.
Should you have any additional questions concerning this Privacy Policy, please contact us at:
Last review date: 2026/05/09
